Job Description

Hi there! 👋

🐼 About us

WeWard is the app that rewards you for walking and turns everyday steps into real-life rewards, connections, & positive impact!

Our mission is to help people move more, feel better, and make movement meaningful.

Today, we are trusted by 25M+ users worldwide, with a fast-growing, international team and offices in Paris and New York.

Our ambition is to build the world’s leading movement-and-rewards platform, scaling globally while using technology, data, and smart incentives to drive lasting behavior change and wellbeing at scale.

🎯 About the role

We are looking for a Lead Fraud Ops to take on one of WeWard’s most critical challenges: protecting a fast-growing app from fraud, while keeping the experience fair and rewarding for millions of walkers.

Reporting directly to Aurélien (CTO), you will play a central role inside the Data team and work closely with all departments (Tech, Product, Growth, Customer Support, Finance). You’ll be the bridge between field investigation, user behavior analysis, and technical solutions. 🚀

Your mission will be to detect, investigate, and outsmart fraudsters: from spotting suspicious patterns to interviewing users, reproducing fraud schemes, and transforming insights into concrete fixes with the Tech team.

This role is key to WeWard’s success: you will directly shape how we safeguard our economy, protect revenues, and keep trust at the heart of our product!

By joining WeWard, you’ll step into a position with high visibility, strong ownership, and immediate impact on both our business and our community.

Your impact/responsabilities

As a Lead Fraud Ops at WeWard, you will:

Own the fraud and risk strategy across the product, combining quantitative analysis with advanced qualitative investigations.
Lead complex and sensitive investigations, deep-diving into user behaviors, fraud mechanics, and systemic vulnerabilities.
Translate field and data insights into clear product, tech, and risk roadmaps, influencing prioritization and design decisions.
Drive end-to-end remediation: issue prioritization, coordination with senior engineers, and long-term risk mitigation.
Build and maintain a 360° view of risk (user fraud, payment flows, operational and banking vulnerabilities).
Act as a senior stakeholder for payment, cashout, and gift card flows, balancing fraud prevention and user experience.
Serve as the main point of contact for banking and redeem partners, overseeing anti-fraud topics, SLAs, and financial flow integrity.
Define the right balance between automation, tooling, and human review, improving detection efficiency at scale.
Lead continuous improvement initiatives: behavioral scoring, dashboards, alerting systems, and process automation.
Partner closely with Product, Tech, Data, Customer Support, Finance, and Admin teams to align fraud strategy with business growth.
Contribute at a strategic level to R&D initiatives on fraud detection, behavioral modeling, and risk anticipation, including thought leadership and publications.

Our commitments

🏆 SUCCEED — You’ll join a team of passionate people who share values of ambition and determination
🤝 TRUST — We give you real autonomy, trusting you to reach your goals in your own way
⛏️ EXPLORE — You’ll grow in a culture that’s constantly evolving and curious about what’s next
📈 PROGRESS — We’ll support you through challenges, learn from mistakes, and move forward together
😁 SMILE — And every day, you’ll be part of a fun and positive environment where humor is always welcome

Preferred experience

🧠 What we’re looking for

You’re the perfect match if…

Education: Master’s degree (Engineering, Statistics/Data, MIAGE, or equivalent)
Experience: +4 years as a Fraud Analyst, Risk Analyst, Business Analyst, or similar role in a B2C/app/fintech environment, ideally with some exposure to fraud or user investigation.
Languages: fluent in French, good command of English
Skills:
- Strong in SQL and Excel (must-have)
- Python is a big plus
- Experience with analytics tools (Amplitude or equivalent)
Mindset:
- Comfortable with both quantitative analysis and direct user interaction (you don’t mind picking up the phone or talking with users on Discord, Reddit, or Telegram)
- Curious and persistent: you don’t stop at the first “fake” explanation
- Able to form hypotheses and test them quickly in the field
- Great at making things simple: you can explain insights without unnecessary jargon
- Impact-driven, pragmatic, and motivated by the thrill of finding loopholes

If this sounds like you, apply — we’d love to meet you. 🎉

🎁 What we offer

✈️ A global, mission-driven team with teammates in Paris, NY, London, Boston!
🧘‍♀️ A healthy work/life balance (we walk the talk)
💡 Annual learning & dev budget (you grow, we grow)
🏠 Hybrid work, with 2 days of remote work per week
🏢 (Really, really) Cool office in central Paris with snacks, a walking desk and a huge Wardy hanging around

Recruitment process

30-min technical chat with your future manager, to dive into the role and missions and introduce you to WeWard
At-home case study followed by a 1 hour debrief with the Tech team, including time for mutual feedback
30-min call with HR, to discuss your background and expectations
Office tour to meet other team members

And if it’s a match… Welcome to the adventure!

Lead Fraud Ops (FR)